Karir

We’re on a mission to revolutionize the offline home cleaning services with technology.

One application to fulfill your home needs. Join us and find the roles that match with you!

What we offers to you:

  • Remote working policies
  • Employee benefits free monthly okhome services
  • Private insurance covering inpatient, outpatient and dental
  • Employee personal growth facilities from online course, books, e-learning and etc
  • Laptop Ownership Program
  • Monthly competitive incentives
And most of all chances to work with rockstar team to contribute and make an impact to the society by building application to fulfill customer needs and create job for blue collar level :)

View Open Positions

Open Positions

Marketing

You will be leading all the marketing-related matters in OKHOME and the foundation of marketing, including proper brand strategy & nationwide promotion and campaign.

We believe good marketing needs to be connected to sales performance especially in the early days of a startup. So this position requires an understanding of quantitative analysis as much as qualitative.

What will you do?
  1. Lead marketing team to achieve marketing goals which align with company vision & mission.
  2. Lead and manage the marketing team to make sure all marketing 360 activities are on track and in a timely manner.
  3. Oversee performance and dealing with external to align marketing communication strategy
  4. included partnership, collaboration and media relations.
  5. Managed various marketing campaign from ATL, BTL, Branding, and all digital marketing channels included email, push notifications, SMS, and social media.
  6. Developed and implemented offline and online marketing strategy, partnership & campaign activity.
  7. Ensure operations of the marketing and lead acquisition is on track to support the growth of the company.
  8. Planning & managing the marketing budget & resources and execution plan.
  9. Redefining the OKHOME brand identity & customer value based on market condition.
We’re looking for someone who...
  1. Has 6+ years of experience in the marketing field.
  2. Passionate in marketing especially in the hospitality or tech sector and finds positive on OKHOME's mission.
  3. Has experience in marketing data analysis tool (ex: Google Analytics, App Lift, etc).
  4. Has done A/B test making on decision.
  5. Has logical thinking and who can explain what their thoughts well.
  6. Had successful experience of brand creation, which is planned & led by you.
  7. Had successful experience of the nation-wide campaign leading
  8. Has experience in beginning stage startup to growth stage.
  9. Able to understand well about OKHOME's customer who is usually top 20% indonesian by earnings.
  10. Has experience in 'Growth Hacking'.
  11. Able to lead the marketing for the nationwide campaign after expansion to other cities & proper branding strategy considering our market presence.

Brand & Communication Manager will be leading all the creativity and brand marketing activities related matters in OKHOME and foundation of marketing, including proper brand strategy setup , creative marketing / promotion contents development.

We believe good marketing needs to be connected to sales performance especially in the early days of startup. So this position requires the understanding of branding and customer value but the most important part is your creativity.

What will you do?
  1. Set and build OKHOME brand identity, narrative, and clear positioning against competitors that aligns with the product’s target market, values, and mission.
  2. Setting up the brand strategy for homecare service platform & building the campaign structure.
  3. Overseeing the entire contents production and copywriting, include implementing communication strategy through content on relevant media touch points (conventional & digital platform).
  4. BTL promotion planning and execution.
  5. Developing effective marketing channel and partnership.
  6. Leading the communication with external agencies (branding, PR, etc.).
We’re looking for someone who...
  1. Who finds positive on OKHOME's mission
  2. Passionate in marketing especially on hospitality or tech sector
  3. 4+ years of experience in brand & communication field
  4. Has experience on campaign execution, defining communication strategy, copywriting, and content production
  5. Strong experience and proven track record of brand building, growing, and shaping marketing strategy, which is planned & led by you
  6. Has experience in beginning stage startup to growth stage (would be an advantage)

Engineering

What will you do?
  1. Create test cases document to ensure quality of product development
  2. Execute quality product testing and activities
  3. Ensure products meet customer expectations and demand
  4. Create reports documenting errors and issues for fixing
  5. Work closely with the development team to improve existing products / development
  6. Maintain standards for reliability and performance of production
  7. Participate in sprint planning and work closely with product and engineering to analyze requirements and provide necessary QA/test recommendations
We’re looking for someone who...
  1. Bachelor degree in IT is preferred
  2. 1-3 years of experience in related area
  3. Working knowledge of products and services
  4. Sharp attention to detail
  5. Strong analytical and problem-solving skills
  6. Meticulous and diligent attributes
  7. Great team player with the ability to work with minimal supervision
  8. Good to have test automation experience with Katalon, Selenium, Appium, or any of automation tools

Product

You will be responsible for owning the entire product lifecycle from strategy to evaluation. You will also work cross-functionally to complete product roadmaps and discover new opportunities.

What will you do?
  1. Lead a cross-functional team, partnering with other departments to ship high impact capabilities and product improvements driving efficiency.
  2. Define, track and report on key product, business and customer metrics.
  3. Seek product ideas and feedback, gather requirements, write specs, create wireframes and workflows.
  4. Do a continuous research, both online and offline, to understand customer problems and identify and iterate on solutions.
  5. Define clear and well-scoped requirements documents that are easily understood by technical and non-technical audiences.
  6. Collaborate with internal stakeholders in support, marketing, operations, and business to develop go to market strategy, product messaging and training for a successful launch.
We’re looking for someone who...
  1. A Bachelor’s / Masters or an equivalent degree, preferably in IT/IS engineering.
  2. 2+ years of experience working as a product manager, ideally working on consumer-facing. Additional experience as a product analyst or data scientist or software engineer is a plus.
  3. Independent and curious, you set your own targets, ask for help when you need it and are always looking to learn something new.
  4. Analytical and data-driven, you love digging into the data to understand what’s happening and define & measure success on every project. Fluency with numbers is a must.
  5. You are comfortable to give a very high view of the roadmap and also simultaneously you are comfortable with talking about the details of finer nuances in the product.
  6. You are comfortable with a research job to define the problem statements and getting in the depth of problem areas.
  7. You’re passionate about your customers and always bring questions back to what will serve them best.
  8. Having fairly english proficiency is a plus.
  9. Ever using an agile development methodology is a plus.

Customer Service

What will you do?
  1. Ensure adherence to operative procedures for the processing of customer requirements/ customer's consultation, order processing, and resolving customer complaints.
  2. Manage the scheduling of orders and general administration tasks.
  3. Responding promptly to customer inquiries.
  4. Communicating with customers through various channels.
  5. Processing orders, forms, applications, and requests.
We’re looking for someone who...
  1. Experience 1-2 years at least in customer service before
  2. Experience in using Zendesk system or similar customer service system before is a must
  3. Interest in startup dynamic environment
  4. Good communication skill and teamwork , fast learner
  5. Experience as an inside sales before would be an advantage
  6. Willing for a night rotating shift (3pm-12am) and early morning shift (5am-1pm)

Operation

What will you do?
  1. Lead OKHOME’s partners (cleaners, technicians) service management; involve & improve hiring and training process & Oversee and analyze partners performance.
  2. Lead the regional expansion process which covers market access strategy establishment & all supply & demand aspects - establish the regional organization in Major cities here.
  3. Support management's overall decision making based on data analysis, market research, and user research to identify opportunities.
  4. Balance between customer support & partner support, overseeing 2 divisions.
  5. Liaising with other department to ensure the whole operational process is fit with company’s flow.
  6. Test hypothesis and develop the service process, especially for the supply side.
  7. Work with the Product and Operations team to automate and standardize processes and add features based on partner feedback.
We’re looking for someone who...
  1. Is a Bachelor’s / Masters or an equivalent degree.
  2. Had 5+ years of leadership experience in operation field, ideally working on manpower & staff management area.
  3. Is independent and curious, you set your own targets and always looking to learn something new.
  4. Is analytical and data-driven, you love digging into the data to understand what’s happening and define & measure success on every project. Fluency with numbers is a must.
  5. Is comfortable with a research job to define the problem statements and getting in the depth of problem areas.
  6. Is passionate about managing people, and always bring questions back to what will serve them best.

What will you do?
  1. Managing day to day cleaner partners operations.
  2. Conducting hiring and selection for the partners.
  3. Identifying good performers, bad performers using qualitative and quantitative variables.
  4. Become a “people manager” that will act as a leader and support for the team.
  5. Identifying improvement opportunities on a regular basis by doing research within and outside of the organization.
  6. Becoming a problem solver who solve and delight internal as well as external parties.
We’re looking for someone who...
  1. Has previous similar experience for a minimum of 2+ years.
  2. Has previous experience on managing hundreds of blue collar workers (drivers, cleaners, etc) as partners.
  3. Is an analyticaly savvy person. Need to understand data operations and where it’s coming from.
  4. Has previous experience on managing a team.
  5. Has shown and are able to clearly iterate quantitative results toward company/business target & OKR.
  6. Has great communication and people skills.
  7. Previous experience in start-up environment would be an advantage.