ARTICLE 1. PURPOSE
THIS TERMS AND CONDITIONS (this “Terms and Conditions”) aims to regulate all
the rights and obligation of customers in using the service that PT INOVASI
INDOTAMA KARYA at Greenhub Suited Office, Lt. 38 Tower A, Kota Kasablanka,
Jl. Kasablanka Raya Kav. 88, DKI Jakarta and its business partner PT OKHOME
MOBILE INDONESIA at Strata office suite B 509, Epicentrum walk, Jalan H.R
Rasuna said, Setiabudi, Jakarta Selatan, DKI Jakarta, Republic of Indonesia
(collectively “OKHOME”) provides a certain service stated in this Terms &
Conditions. This Terms and Conditions will apply to relevant electronic
transactions in other forms.
ARTICLE 2. DEFINITION
“User” means an individual or entity who uses the Service of OKHOME by
agreeing on this Terms and Conditions.
“Service” means the total set of services from OKHOME who dispatch
Consultants to the User’s house through the platform of OKHOME for home
cleaning and related work according to the service manual of OKHOME.
“Consultants” mean the home cleaning workers of OKHOME who provide a part
of Service to clean the User’s house pursuant to the service manual of
“Payment” means the payment that User should make for the Service of
OKHOME through credit card, mobile application, bank transfer or any other
“Subscription” means the monthly payment cleaning service from one of the
Service from OKHOME.
Any term not defined in this Terms and Conditions shall follow the laws
and regulations of Indonesia and the standard of regular commercial
ARTICLE 3. CHANGES OF TERMS AND CONDITIONS
OKHOME can change or update this Terms and Conditions (“Update”) unless
such a change or update does not violate any applicable laws and
A User can send a notice to reject the Update within 15 days of the
Update. In the event that a User reject the Update, OKHOME can terminate
the contract with the User by sending a written notice within 15 days from
receipt of the rejection. If a User does not reject the Update, User’s
agreement to the Update is presumed.
Any matter not addressed in this Terms and Conditions and interpretation
of this Terms and Conditions shall follow applicable laws and regulations,
standard of commercial practice and Indonesian direction of consumer
ARTICLE 4. SERVICE AND CHANGE OF SERVICE
- OKHOME requires the User to make Payment for the Service.
The scope of Service will be separately noticed to the User considering
the conditions of the User’s house and request (“Scope”). Any service or
issues beyond the Scope will be solely the responsibilities of the User.
ARTICLE 5. SUSPENSION AND TERMINATION OF SERVICE
OKHOME may temporarily suspend the Service in the event of repair,
inspection, test, replacement, or defect of IT system or for improvement
of the Service for the betterment.
In the event that OKHOME cannot provide the Service due to a change of
business, forgoing of business, combination with another entity or other
reasons, Invasi shall notify the User of such a impossibility in a way
that OKHOME decides.
Article 6. Request of Service and Sign Up
The User applies for the Service by filling in certain information and
agreeing to this Terms and Conditions.
The effective time of signing up shall be the time when the User receives
an approval from OKHOME
Article 7. Termination
The User who signs up can always request to terminate this Terms and
Conditions to withdrawal of membership or the Service.
OKHOME may limit or suspend the membership of the User in the following
- the User registers false information to sign up;
- the User is in default of the Payment;
OKHOME has a reason to believe that the User interrupt or threatens the
business of OKHOME by stealing, hacking or misusing information;
the User is in default of obligation in this Terms and Conditions or
conduct against standards of decency;
the User interrupts or threatens the sound business of OKHOME with the
if the User damages and harms on the reputation of OKHOME by spreading
misinformation or defamatory statement;
if the User harms the working environment of OKHOME by verbally
attacking, sexually harassing, religiously assaulting or doing any
other misconduct against the workers of OKHOME;
if the User interrupts the business of OKHOME by demanding
unreasonable compensation such as cash, reserve or prize, baseless
threatens, disturbance, or excessive contact without sufficient
- if the User unreasonably or habitually cancels the Service.
If a same or similar event repeats or the event is not rectified, OKHOME
limits or suspends the membership of the User.
If OKHOME terminate the membership of the User, the User will lose the
membership status, benefits, and registered information. In this case,
OKHOME will notify the User of the termination and give opportunity for
OKHOME may notify the User through email address, call or mobile messenger
that the User registers.
OKHOME may notify the User by posting a public notification on its website
or platform and such a public notification will substitute the individual
notification; provided that OKHOME will notify the User individually in
terms of a specific matter that can individually and materially impact on
the User’s use of Service.
ARTICLE 9. PAYMENT METHOD
The User must make the Payment by credit card, bank remittance, cash
payment to the Consultants or any other Payment method that OKHOME agree
When making the Payment by credit card or any other Payment method that
OKHOME agree to, the User must use a payment method that OKHOME requires.
ARTICLE 10. EXEMPTION
OKHOME will not be responsible for impossibility to perform the Service
due to the following reasons:
Force majeure including but not limited flooded roads and street due to
heavy rain or storm, earthquake, thunderbolt, strike, riot, rebellion,
war, a change of laws or regulations or industrial disruption;
A third party’s intentional interruption of the Service after the third
party forms a contract with OKHOME;
OKHOME’s incapacity to conduct the Service because of irresistible
- a reason attributable to the User; or
- a reason about which OKHOME has no intent or negligence.
In regard to the data and information posted on the online platform,
OKHOME takes the best efforts to provide the highest level of accuracy and
trust in the industry.
OKHOME can compensate any loss incurred by the Service up to Rp 10.000.000
following its internal policy. If any loss or damage is incurred to the
User during the Service due to intention or negligence by the Consultants
of OKHOME, OKHOME must notify its compensation to the User and proceed
such notified compensation according to OKHOME’s policy. However, OKHOME
is not responsible for any loss alleged by the User if:
the User does not submit a proof that the loss and damages was incurred
by the Consultants;
the loss or damages were incurred from another reason than the Service
or the Scope.
the excessive deterioration or pollution cannot be resolved by the
Service or the Scope
the specific risk of such a loss or damage or the limitation of the
Service has been notified to the User in advance by OKHOME or
the Service may be suspended or withdrawn if such a suspension or
withdrawal is necessary for its operation, management or circumstances in
OKHOME is exempt from any error or disorder in using the Service if such
an error or disorder is attributable to the User.
OKHOME is exempt from any responsibility for the User’s dissatisfaction,
nonfulfillment of expectation or damages incurred due to the User’s misuse
of the Service.
OKHOME certifies the good character and fitness of the Consultant and
takes the best effort to redress a problem in cooperation with the police
and law enforcement if any unsavory event occurs in using the Service.
However, OKHOME is not responsible for any problem if:
the User does not submit a proof that the Consultants caused such a
- the User does not submit a proof about the loss or damages;
Such a problem is attributable to the User including violent language or
behavior, religious assault, sexual harassment.
Such a problem occurs in the course of other than the Service and Scope.
The User must not sell, transfer or assign the rights and obligations in
this Terms and Agreement or his/her membership, privilege, coupon or point
of OKHOME to a third person without any prior written approval of OKHOME.
OKHOME is not responsible for any loss or damages incurred due to such a
sales, transfer or assignment of the rights and obligations in this Terms
OKHOME is not responsible for any loss or damages incurred due to the
User’s failure at receiving a notice from OKHOME where the User’s contact
information is not registered or wrongfully registered, or the User did
not read after receipt.
OKHOME observes applicable laws and regulations for protection of the User’s
ARTICLE 12. THE OBLIGATIONS OF OKHOME
OKHOME observes this Terms and Conditions, applicable laws and regulations
and standard of decency in providing Service, and promise to take the best
effort to continuously provide with the highest quality of Service.
OKHOME takes the best effort to protect any information obtained from the
OKHOME regularly or intermittently provides information and send a notice
regarding the Service to the User through public notice, SMS, E-mail or
ARTICLE 13. THE USER’S OBLIGATION IN PROTECTION OF ID AND
- The User has responsibility for the User’s ID and password.
The User must not use another person to use the User’s ID and password.
If the User perceives another person’s use of the User’s ID and password,
such a use must be immediately noticed to OKHOME and follow the
instruction of OKHOME.
ARTICLE 14. THE OBLIGATION OF USER
The User has the following obligation in regard to the Service:
the User must confirm the condition of Service upon the guidance of OKHOME
regarding the Service, Scope, conditions and responsibilities in advance
to a reservation. The User is responsible for the loss incurred due to the
User’s wrongful confirmation about the Service, Scope, conditions and
The User must observe this Terms and Conditions. The User is responsible
for the loss incurred due to the User’s inobservance of this Terms and
OKHOME does not warranty or guarantee except the scope of this Terms and
Conditions or separately informed scope of Service before performance of
the Service. Therefore, the User is responsible for use of the Service.
- OKHOME does not guarantee the User’s private information.
The User must make a Payment using a valid payment method of which the
User has legitimate authority and must not use another person’s payment
method. The User should be responsible for any loss or damages occurred to
OKHOME or a third person due to a wrongful use of payment method including
use of another’s payment method without authority.
The information must be true. The User has civil or criminal
responsibility due to any loss caused by registering misinformation.
The User should cooperate OKHOME in providing with the Service. If OKHOME
requires clarification from the User for observance of this Terms and
Conditions, the User must correctly respond to OKHOME.
The User must use coupon or point in a way that OKHOME decides and
If a minor proceeds any transactions without approvals from a legal
representative, such a transactions is subject to cancellation by the
minor or the legal representative.
The User who carries any of the following acts is deemed to withdraw
his/her membership and must take civil or criminal responsibilities:
Wrongful acquisition of information of members at the website, social
media or mobile application of OKHOME (“OKHOME Channel”);
Interruption of a regular business of OKHOME by hacking, spreading
virus, creating a D-dos attack or any similar electronic attack on
- an use of other’s ID and password;
- registration of false information at OKHOME Channel;
- insult or humiliation of others on OKHOME Channel;
registration or distribution of a work against social decency or
public policy OKHOME Channel;
illegal or unpermitted sales or commercial act on OKHOME Channel;
Saving or leaking private information or personal profile from OKHOME
OKHOME strictly prohibits the User from obtaining the Consultant’s
personal contact and causing the Consultant to personally contact him/her.
OKHOME can immediately cancel the User’s membership upon notice of such a
behavior and cancel the Service without any indemnification.
ARTICLE 15. POST
OKHOME reserves copyrights and other intellectual rights on the work at
The User should not copy, modify, reuse, download, reproduce, repost,
publicize, transmit, distribute, or use any work or information of OKHOME
in any form or by any means for commercial purpose or for use of others.
The User permits OKHOME’s free use of post, picture, writing, link, file
or other work that the User uploads on OKHOME Channel (“Post”) without the
User’s advance approval. Such a use is valid both before and after the
User terminates the membership. However, if the User sends a written
notice to OKHOME, OKHOME must not further use the Post.
If the User’s Post incur a loss or damages to OKHOME or others, the User
must be solely responsible for such a loss or damages.
OKHOME can move, remove, delete, suspend, revise or reject the Post or
take a relevant action if the Post is:
insulting or defamatory against the Consultant, OKHOME or a third
spreading or linking to contents against public policy or social
- promoting hacking or illegal copy;
- violating a third party’s intellectual right;
- advertising for commercial purpose;
- deemed to be involved in criminal acts;
- infringing any right of another;
posting a political or religious opinion inappropriate to OKHOME;
inappropriate to OKHOME or violating a Post standard of OKHOME; or
- deemed to be violation of any applicable laws or regulations.
OKHOME will not be responsible if the User’s Post is copied, modified,
reused, downloaded, reproduced, reposted, publicized, transmitted,
distributed, or used by a third person.
ARTICLE 16. DISPUTE RESOLUTION
If a dispute arises between OKHOME and the USER even after OKHOME takes
the best efforts to resolve the User’s claim and reflect the User’s
opinion to minimize the harms and damages to the User, the OKHOME and the
USER must resolve the dispute at South Jakarta District Court.
The governing law of this Terms and Conditions is laws and regulations of
Republic of Indonesia.
ARTICLE 17. SUBSCRIPTION AUTOMATED RENEWAL
When ‘Subscription’ is purchased for the first time, it will be
automatically renewed every month unless the USER makes cancellation.